How to clean Brava! cache in Brava! 7.2

Issue description

When you are experiencing one of the symptoms below you need to clear the Brava! cache:

• Files not rendering properly
• Generic errors (40X)
• White page after loading the Brava! Viewer

Solution

The following steps are used to clean the Brava! Job Processor Cache:

1. Open the Brava! server in a remote desktop session
2. Go to the Windows Services
   
   Figure 1: Services
   
3. Stop the Brava! Enterprise .NET JobProcessor service
   

   

    Figure 2: Brava! Enterprise .NET JobProcessor
   
   

   
   
4. Delete all files under the "C:\ProgramData\IGC\BravaEnterprise.NET\dlcache"  folder
   
   Figure 3: dlcache folder
   
   
5. Start the Brava Enterprise .NET JobProcessor service