How to clean Brava! cache in Brava! 16

Issue description

You can clean up the Brava! cache if you experience:

• Files not rendering properly
• Generic errors (40X)
• White page after loading the Brava! Viewer

Solution

The following steps are used to clean the Brava! Job Processor Cache: 

1. Open the Brava! server in a remote desktop session
2. Go to the Windows Services

Figure 1 services

3. Stop the IGC JobProcessor service

Figure 2 Brava! Job Processor service

4. Delete all files under the "C:\Program Files (x86)\IGC\Brava!  Enterprise\Brava! Server\displaylistcache" folder

Figure 3 displaylistcache folder 

5. Start the IGC JobProcessor service