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What types of support does Cadac Group offer?

Dernière modification le : 31 August 2023

We offer various types of free and paid support. See the options below: 


Cadac Advanced Support 


- Cadac software with free support included and Autodesk software to which paid support can be added. 

- Cadac Advanced Support gives you access to Cadac's ticket system, which you can use to ask our experts all your software questions. 

Read more about Cadac Advanced Support here. 


Installation help: 


- You can choose this service when purchasing your software. A one-off fee of € 90 gives you access to a tool developed by Cadac which allows for the quick and easy installation of the software with the correct settings on your system. 

Read more about installation help. 


Service Pass: 


- The Cadac Service Pass gives you the most flexible solution for employing one of our experienced consultants to optimise your processes. Determine the number of days or half-days for which you would like to receive tailored consultancy. 

Read more about the Service Pass. 


Services: 


- If you have a general question or a question about your licence, an order or the content of our products/services, our service team will be happy to help. 

Please contact us.


Knowledge database: 


- You have free online access to our knowledge database where you can find useful solutions for Cadac and Autodesk software. Create an account for free. 


Autodesk Support: 


- Included free with Autodesk software 

- Online Autodesk ticket system. Cadac Group is not otherwise involved in this. 

- Only available online and in English. 



If you have a question about our support options, we will be happy to help you. Please contact us. 

At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it. Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.