How can I download Teamviewer for Remote support?
Last modified on: 13. Oktober 2023
Click here to download the client version of Teamviewer.
In some cases, for example to shed some light on the situation or problem, or to see exactly what steps are taken, it can be useful for a Cadac Support employee to view your screen to see and experience the same as you do. To get to this point a Cadac Employee can, temporarily, take control of your pc.
To do this we use the remote support - tool, Teamviewer.
To be able to take control there are several options:
Note!
A Cadac Support Employee will have contact by telephone first before the Remote sessions will be initiated.
The following options are possible, choose the options that applies to your situation:
- You have your own Teamviewer
- You have your own, company controlled, Teamviewer.
- You would like to use the Cadac Client version of Teamviewer
You have your own Teamviewer
In case you have your own Teamviewer, you can share your ID and corresponding password with the Cadac support employee you have contact with by phone. You can find your ID and password like this:
- Open Teamviewer
- Activate 'Remote Control' (1)
- Under 'Your ID' (2) you will find a 9/10 digit code. This ID is needed to make sure Cadac can contact the correct pc.
- The corresponding password can be found under 'Password' (3).
You have your own, company controlled, Teamviewer.
When you have your own, company controlled, Teamviewer, you will see your ID (2) but will not see the Password when activating 'Remote Control'(1). This means Teamviewer is company controlled and Cadac will not be able to connect with your Teamviewer. In this case we have to use the Cadac Teamviewer.
- To be able to use the Cadac Teamviewer first we have to:
- Hoover the mouse over the Windows Taskbar and click the 'arrow' (1)
- Give a Right Mouse Button Click on the Teamviewer icon (2)
- On the new screen click Exit Teamviewer (3)
Proceed with the following actions to use the Cadac Teamviewer:
You would like to use the Cadac Client version of Teamviewer
- Click this link: https://get.teamviewer.com/cadac
- U can download TeamviewerQS (Teamviewer Quick Support).
- Save this file to your pc.
You may keep this file for later use, so you don't have to download it again. - Open Teamviewer by double clicking the TeamviewerQS.exe, If not filled in, please provide your name.
The Cadac employee can either use your name or the session code to connect with your pc.
- The Cadac employee will request permission to remote control your pc. Possibly even recording all actions for a summary reported back to you within your support ticket.
When you accept the session wil start.