• Cadac. Enabling digital starts here.
  • Autodesk Platinum Partner
  • Cadac Loyalty Program: exclusive benefits & cashback
  • +44 20 300 210 53

My serial number is not working, what should I do?


Last modified on: 31 augustus 2023

Activating the software with a serial number is not necessary in most cases.


If you have a named-user subscription, then check which activation method applies to you. Log in with a named-user account on https://manage.autodesk.com/ and click on 'All Products and Services'. You will find the option that applies to you under 'Activation' of the software in question. If you can't find any software in your Autodesk account, then contact your company's software administrator. He/she will first have to assign the licence to you. If it looks like you need a serial number after all, try to install the software again and ensure that CAPS LOCK is off. 


If the issue persists, then please contact us. https://www.cadac.com/en/service-contact/