Transition to Named User:‎‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎How It Works

Step 1: Add users in your Autodesk account

Please note that the steps below are to be taken by the contract manager, Primary admin, or Secondary admin within your organisation.

1. Log in with your Autodesk account at manage.autodesk.com. Click User management -> By User in the navigation menu on the left.

 

2. Click Invite Users (2). If your users are organised based on Teams, first select the correct team (1). Note: by default there will only be one team visible. Multiple teams can be created on-demand.

 

 

3. There will be two available options: add a single user or add multiple users at once.

Adding a single user:

• Enter the user's first name (3)
• Enter the user's last name (4)
• Enter the user's email address (5)
• Please note that each user must have a personal email address

Adding multiple users at once:

• In the empty window, copy and paste a list of users according to the syntax indicated (6)
  Note: Users must be separated by a semicolon
  Note: Each user must have a personal email address

 

 

4. Click Send invite. The user status will remain 'pending' until the invitation is accepted. Without assigned products, however, users will not yet have access to the Autodesk products. To grant them access, go to step 2: Assign products to your users.

Step 3: Update your licence type to a single-user named user subscription

If the software is already installed on a user PC, the initial start-up will determine the licence type for that software. In the situation where there were previously network maintenance plan or multi-user subscriptions, the licence type will have to be converted to a single-user named user. There are two options for this.

Option 1: Administrator updates all PCs for all users

Administrators update all PCs for all users with the automated tool.

Note: this is only possible for license types from version 2017 and newer products. To use the tool, users must be able to connect to the corporate network. There are three options to update the licence:

• Licenced Products List: Displays a list of licensed products installed on a desktop, including the product key and version. For example, the product key and version for AutoCAD 2020 is 001L1_2020.0.0.F.
• Global licence reset: changes the licence type for all products installed on a system to named user.
• Per product reset: changes the licence type for a product based on the product key to named user.

This automatic tool can be used on the following operating systems: Windows, Mac, Linux. The tool can be run manually on any PC, or through a software deployment tool such as Microsoft System Center.

Note: only the manual Windows method is described below.

1. Download and extract the support tool: AdskLicensingSupportTool.zip
2. Press Windows key + R -> Windows Run, then type CMD and press CTRL + SHIFT + ENTER to open Command Prompt as Administrator.
3. Navigate to where the support tool is extracted by copying and pasting in bold in CMD.
   
   cd c:\Autodesk\Scripts (If you have chosen a custom path, you will have to refer to it instead).
   
   
4.  Run the tool with the following command:
   
   AdskLicensingSupportTool.exe - [switch]
   
   
5.  There are a number of options available with the tool. Use the one you need.

 

List of all 2020 and 2021 products. Note: products before 2020 are not shown.	AdskLicensingSupportTool.exe -i
Convert all products to the named user.	AdskLicensingSupportTool.exe -r ALL:USER
Convert the product with product key 128L1, to named user.	AdskLicensingSupportTool.exe -r 128L1:USER
Convert multiple products with productkeys 128L1, 426L1,829L1 to named user.	AdskLicensingSupportTool.exe -r 128L1,426I1,829L1:USER
Remove the license type from all products. The let's get started screen reappears.	AdskLicensingSupportTool.exe -r ALL
Remove the license type from product key 128L1.The let's get started screen reappears.	AdskLicensingSupportTool.exe -r 128L1
Remove the license type from product keys 128L1, 436L1,829L1.The let's get started screen reappears.	AdskLicensingSupportTool.exe -r 128L1,426I1,829L1

Note: the product keys used above can be adapted to your specific installed products.

Option 2: The user updates the products on the PC

The user can convert the licence type of the installed Autodesk products himself.

2020 and 2021 versions

The following applies:

1. Start the software.
2. In the top right corner, click on the triangle next to the username.
3. Select Manage licenses.
4. In the next License manager screen, select Manage license type. The  screen 'Let's get started'will now be displayed.
5. Select Single-user.
6. Log in after this.

2017,2018 and 2019 versions

The following applies:

1. Start the software.
2. In the top right corner, click on the triangle next to the username.
3. Select Manage licenses.
4. In the next License manager screen, select Manage license type. The screen 'Let's get started' will now be displayed. If not, go to step 7.
5. Select Single-user.
6. Log in after this.
   
   If the screen 'Let's get started' is not displayed or the software doesn't open:
   
   
7. Delete the LGS.datafile:
   
   C:\ProgramData\Autodesk\CLM\LGS\ProductKey_ProductVersion.0.0.F\LGS.data.
   
   For example for AutoCAD 2019: C:\ProgramData\Autodesk\CLM\LGS\001K1_2019.0.0.F\LGS.data.
   
   Also deletes the following files and/or folders.
   
   C:\ProgramData\Autodesk\ADUT
   C:\Users\user\AppData\Roaming\Autodesk\ADUT (if this exist).
   C:\Users\user\AppData\local\Autodesk\Web Services\LoginState.xml
   
   
8. Then restart the product and in the screen 'Let's get started', select Single User and then log in.