Access to all company tickets ( Key- User/Super - User access)

Laatst gewijzigd op: 31 de agosto de 2023

There are situations where you would like to have access to all support questions that your company has raised, or that your colleagues have submitted.

This can be useful, for example, if your company uses 1 shared email address for an engineering department, (eg. Engineering@customer.com) or as a manager you want to identify the support needs of your employees.

In such cases Cadac can grant you Key-user/Super-user access.

Steps:

Create an account for the concerning email address. (see the instruction: Cadac - Create an account) if the email address is already known to Cadac, the data will be added automatically. If they are unknown, we will ask you to identify yourself in step 2.
Create a ticket and request Key / super user access.
1. If your details are already known to Cadac, we will provide you the Key-user/super user option.
2. If your details are not yet known to Cadac, we will ask you to identify yourself, after which we will grant you key-user access.

At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it. Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.