Support

Support when you need it

How can we help you?

Our support desk is happy to help

Years of experience and expertise at your fingertips
In theory, all projects should run smoothly and all software should function properly. In reality, you sometimes encounter problems or wonder whether a different approach would be more efficient. In these cases, it's good to be able to rely on our experienced support team that can help you get back on track.

An affordable and fixed annual rate
You want to be helped as quickly as possible, without having to worry about support costs. Our support subscription will help you avoid unexpected costs and give you 24/7 assistance with all of your technical questions.

 

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Get the most out of your software investment with our support subscriptions.

Jan Baggen Chief Executive Officer - Cadac Group Holding Jan Baggen

Benefits Cadac Advanced Support

An affordable support subscription at Cadac Group offers several advantages.

USP Fast and efficient

Fast and efficient

You can submit your online support request 24/7. It's fast, easy, and user-friendly.

USP Expertise in every sector

Expertise in every sector

Permanent support employees with years of experience in every sector.

USP Online knowledge database

Online knowledge database

Gain instant access to our knowledge database with answers to previously asked support questions.

USP Affordable subscriptions

Affordable subscriptions

Know where you stand. No unexpected support costs.

USP Free Autodesk Maintenance Subscription

Free Autodesk Maintenance Subscription

In addition to professional support for your Autodesk software, you will also receive an Autodesk Maintenance Subscription. This will give you continuous access to the latest updates.

USP Annual training programme

Annual training programme

Four employees will receive a discount on an Autodesk update training programme.

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Online support. Quick and efficient.

Is your CAD software no longer working properly? Do you encounter problems or difficulties? Would you like to learn more about specific features? Then submit your support question via our online support portal and we'll get started right away while you continue to work on your design.

With our online support portal, your question will be automatically sent to the right consultant with the right expertise. This helps us provide you with quicker and more efficient service and helps you save costs with no wait time.

Find your solution in our online knowledge database

Our support subscription gives you free access to our online knowledge database. This database contains all of our expertise as well as tips and tricks based on the most frequently asked questions.  There's a good chance you'll find the answer to your question here, which means you won't have to create a ticket. This will save you both money and time.

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Select the subscription that suits you best

We offers various forms of support. From incidental technical support to an affordable all-in package with unlimited access to the support desk, training programmes, and Autodesk software updates.

Pay per Ticket
Subscription Gold Support
Support Desk access
per ticket
unlimited
2 hour response time
Remote support
Autodesk software updates
Update training for 4 employees

Would you like to buy support tickets or Subscription Gold Support?

About Cadac Group

In your industry, you are constantly striving for greater efficiency, especially for the complex design processes in your field of expertise. In these cases, you want to rely on the market knowledge of industry experts. With us, you can benefit from more than 30 years of experience in creating, managing, and sharing your digital design information. Our solutions link your design software to the technology for the management of the process and the sharing of documents. This makes your design process faster and more efficient.

More about Cadac Group

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