FAQ

As an Autodesk Platinum Partner, Cadac Group guarantees you the lowest price in Europe. If you are looking for advanced software to run alongside your favourite Autodesk programs, Cadac is definitely the company for you.

For more than 34 years, we have been committed to making your digital agenda a reality, regardless of whether you are active in manufacturing, construction, the processing industry, government, infrastructure or aviation. During those years, we have developed thousands of solutions to enable companies like yours to design, build and operate even more efficiently. We can also help you get the most out of your software with our advanced services, experts and training courses.

Yes, Cadac Group meets all the security requirements. Payments are made in our webshop using a secure connection. We use a reputable payment provider for this purpose.

We handle personal data with care. For more information, please see our privacy statement.

This differs per product. On the product pages, you will find the tab 'System Requirements' specifying the requirements for your hardware. If you can't find the system requirements on the product pages, please contact us for more information.

1. You must have Administrator rights (Admin) on the workstation concerned.
2. This workstation must meet Autodesk's system requirements.
3. User Account Control (UAC) rights are either set to the notification level Never Notify or are completely disabled.
4. All virus scanner(s) must be disabled during installation.
5. You must have access to the (login) details of the contract manager and/or software coordinator.
6. An Autodesk account must already have been created for the licence corresponding to the installation package.
7. Internet access is required to activate the licence after installation and during use.

Search for 'System Information' on your computer using the search function or the control panel. Then click on 'System Summary'. If you are using a 64-bit version of Windows, 'x64-based PC' is displayed in the 'System Type' field. If you are using a 32-bit version of Windows, 'x86-based PC' is displayed in the 'System Type' field.

There may be various reasons for this. Please contact us and we will be happy to help you.

You will receive an e-mail within +/- 3 working days after completing the ordering process. This e-mail includes a link which you can use to access and download the file. Remember where you save this file on your system as you will need it during the installation.

You may install the software after downloading it. Click on the icon and then on install. Follow the steps displayed in the interface. Any problems? Cadac Group also offers installation help; for more information click here.

You can activate the software after downloading and installing it. A 'Let's get started' window will appear the first time you run it. You need to activate the software in this window. There are several activation options depending on the version and the specific software you have installed. Go to https://manage.autodesk.com/ and click on 'All products and services'. You will find the option that applies to you under 'Activation' by the relevant software.

If you have any other questions or need help activating your software, go to https://support.cadac.com/

Cadac offers installation help. You can choose this service when purchasing your software. A one-off fee of € 90 gives you access to a tool developed by Cadac which allows for the quick and easy installation of the software with the correct settings on your system.

If you bought software from us without installation help and have now realised that you need it, that is not a problem. You can order a one-hour service pass. Indicate that you would like help installing your software when activating your service pass.

You should order a Cadac Service Card if you have any questions regarding licences when re-installing the software. Indicate that you would like help re-installing your software when activating your service pass.

Depending on your licence type, the following conditions apply:

- Subscription - Named User: although you may install the software on up to three devices, you cannot use all three installations at the same time.

- Subscription - Multiple Users: you may install the software on multiple devices. Your number of seats determines the number of concurrent users.

- Maintenance - Single User/Stand Alone: you may install the software on one office workstation and one workstation outside the office (Home-use Licence).

- Maintenance - Multiple Users: you may install the software on multiple devices. Your number of seats determines the number of concurrent users. For home use, you may borrow a licence or the contract manager can ask Autodesk for a home-use serial number.

Please note that failure to comply with these conditions may result in non-compliance with Autodesk.

Yes. After purchasing Autodesk software, you may download, install and use the current version and three previous versions. If you have any questions, please contact us.

You will find a list of Autodesk product keys here.

Go to 'My Contracts and Products' to see what current and expired contracts you have. Here you may change your contract or add new products to an existing contract.

Yes, you can renew your subscription from 90 days before the expiry date.

Although you will always receive the latest version when you buy an Autodesk licence, this licence also gives you access to the previous three versions. Unfortunately, versions older than these are no longer available.

When you buy a licence, you can choose the length of your subscription. You can simply renew your contract in My Cadac when your licence expires. If you would like help in choosing the length of your subscription, please contact us.

No, you will not be notified. Software contracts are automatically renewed. Your product licence will be automatically renewed for the same duration as your current licence when your contract expires.

If you want to disable this automatic renewal, go to 'My Contracts and Products' or contact us.

Depending on your licence type, the following conditions apply:

- Subscription - Named User: as a named user, you may install the software on up to three devices, but you may not use all three installations at the same time.

- Subscription - Multiple Users: you may install the software on multiple devices. Your number of seats determines the number of concurrent users.

- Maintenance - Single User/Stand Alone: you may install the software on one office workstation and one workstation outside the office (Home-use Licence).

- Maintenance - Multiple Users: you may install the software on multiple devices. Your number of seats determines the number of concurrent users. For home use, you may borrow a licence or the contract manager can ask Autodesk for a home-use serial number.

Please note that failure to comply with these conditions may result in non-compliance with Autodesk.

Activating the software with a serial number is not necessary in most cases.
If you have a named-user subscription, then check which activation method applies to you. Log in with a named-user account on https://manage.autodesk.com/ and click on 'All Products and Services'. You will find the option that applies to you under 'Activation' of the software in question. If you can't find any software in your Autodesk account, then contact your company's software administrator. He/she will first have to assign the licence to you.

If it looks like you need a serial number after all, try to install the software again and ensure that CAPS LOCK is off. If the issue persists, then please contact us.

To convert your licence to a named-user licence, follow these steps. This will apply when you have switched to a single-user subscription from either a standalone maintenance plan, a network maintenance plan or a multiple-users subscription.
If you need more help, choose support when converting to a named user.

A licence transfer is only possible under certain strict conditions:

- It is only possible for network and standalone perpetual licences (purchase licences) with a maintenance contract.

- The reason for Transfer of Licence (TOL) is one of the following:

- Merger: several companies merge to form a new company. The new company assumes ownership of all assets of the merged companies, as well as the software for which a TOL is required.

- Acquisition: all or almost all of a company's assets, including registered software licences, are sold to a single company. The software must be transferred to the purchasing company.

- Divestment: The company concerned sells a division or an entire business unit to another company. The registered software licences used by the division or business unit concerned are transferred to the other company.

Please note! Subscriptions can only be transferred to another company if the transfer is requested within the scope of purchasing a Premium Plan. The licences of the various subsidiaries concerned can then be transferred to the parent company that purchases the Premium Plan.

If you can't find your question in our FAQs, please contact us.

Only the contract manager, software coordinator, primary administrator and secondary administrator of the licence(s) may generate a licence file using manage.autodesk.com.

What do you need?

- The server hostname

- The server Mac address

Follow these steps:

1. Go to your Autodesk account.

2. Go to 'All Products and Services'.

3. Select 'Network' in the 'Licence Type' filter.

4. Click on the menu to the right of your product and select 'Generate Network Licence File'.

5. Select the licence server model (this is usually: single-server model) corresponding to your network environment, enter the server name and MAC address and use the '+' key to select the licence(s) for this server.

6. Select 'Get Licence File' when you want to generate the licence file.

7. Save the licence file by clicking 'Save as'. We recommend saving the licence file in the location where the Network Licence Manager is located or in the location where your other licence files are located, for example, Windows -C:\Autodesk\Network License Manager\.

Please note: if you rename the licence file, do not delete 'lic' from the extension.

We also recommend that you install the latest Network Licence Manager: LM Tools

If you would like help in creating a licence file, please contact us.

Purchasing a subscription involves concluding a rental agreement for Autodesk software. This gives you access to the latest four versions of the software for the contract period agreed. You are also entitled to all updates during this period. The files remain yours when you cancel your subscription, but you will no longer be able to use the software.

Although you will always receive the latest version when you buy an Autodesk licence, this licence also gives you access to the previous three versions. Unfortunately, versions older than these are no longer available.

The legal use and installation of older software versions depend on several considerations, such as contract type, contract validity and deployment type. Our staff will be happy to give you more information. Please contact us.

Tell us which software you are looking for and together we will look at the possibilities. Please contact us.

You do not have to be online to be able to use your software. The software is installed on your computer, not on the web. However, you must connect to the internet every 30 days so that the validity of your contract can be verified. You will also need an internet connection to install and activate your software.

Some of our products are only available as a cloud service. Products that work in the cloud always require an internet connection.

We will be happy to help you. Please contact us.

Who can do this?

Only contract managers and software coordinators can request a hard copy of the software. Please note that this option is only available to customers with a maintenance contract for purchase licences.

What?

A hard copy of the software is supplied on CD, DVD or USB depending on your product.

How?

1. Go to your Autodesk account at https://manage.autodesk.com/.

2. Go to 'Products & Services'.

3. Go to the corresponding licence and click on the icon with the three dots.

4. Select 'Get a physical copy'.

5. Select from the products available and enter the information requested.

6. Click on 'Next step' after you have completed the form.

7. Select 'Go to checkout' to proceed with your order.

8. Enter the additional information requested and then click on 'Review order'.

9. To place your order, click on 'Place your order'.

Please note that it may take up to three weeks before you receive your order if you select 'Standard ground' as your shipping method.
If you have any other questions or you need help, please contact us.

Businesses domiciled in the Netherlands are liable to pay VAT. All prices quoted at Cadac Group are exclusive of VAT. VAT payable by businesses domiciled in the Netherlands is shown in the shopping basket. If your company is domiciled outside the Netherlands, then the VAT is reverse-charged.

You can choose from various payment options at the end of your order process: iDeal, Bancontact, advance bank transfer, on account or credit card.

Your payment covers the entire licence period. If, for example, you buy a licence for one year, you will pay an amount corresponding to one year. If you buy a three-year licence, then you will pay the full amount for these three years in one go. You will receive your invoice with your order confirmation.

You can pay Cadac Group using iDeal, Bancontact, advance bank transfer, on account or credit card. If you choose one of these payment methods, your order will be processed using a secure payment server. You can enter your details and transact your order in complete safety.

We only charge an extra 2% on credit card payments.

After completing the payment process, you will be returned to the Cadac Group site, and a page will appear to tell you whether the payment was successful. You will also receive confirmation of your order and payment by e-mail.

If this is the case, please contact us.

Please contact us.

You cannot change your order yourself. Please contact us so that we can look at the possibilities together.

Yes, you can order by telephone by calling +31 (0)88 9322 333.

Items selected are kept in your shopping basket for 30 days so you can continue shopping at a later time. In that case, you must log in with the same account. Unfortunately, we cannot guarantee that the total price for the items in your shopping basket will not change in the meantime due to possible price changes and product availability.

These can be found in our general terms and conditions.

Contact us immediately.

Whether one can add to an existing contract depends on the type of contract and the type of licences included in the contract.

Please contact us for more information. We would be happy to check whether you can add products to your contract.

We offer various types of free and paid support. See the options below:

Cadac Advanced Support

- Cadac software with free support included and Autodesk software to which paid support can be added.

- Cadac Advanced Support gives you access to Cadac's ticket system, which you can use to ask our experts all your software questions. Read more about Cadac Advanced Support here.

Installation help:

- You can choose this service when purchasing your software. A one-off fee of € 90 gives you access to a tool developed by Cadac which allows for the quick and easy installation of the software with the correct settings on your system. Read more about installation help.

Service Pass:

- The Cadac Service Pass gives you the most flexible solution for employing one of our experienced consultants to optimise your processes. Determine the number of days or half-days for which you would like to receive tailored consultancy. Read more about the Service Pass.

Services:

- If you have a general question or a question about your licence, an order or the content of our products/services, our service team will be happy to help. Please contact us.

Knowledge database:

- You have free online access to our knowledge database where you can find useful solutions for Cadac and Autodesk software. Create an account for free.
If you have a question about our support options, we will be happy to help you. Please contact us.

Autodesk Support:

- Included free with Autodesk software

- Online Autodesk ticket system. Cadac Group is not otherwise involved in this.

- Only available online and in English.

If you have not yet ordered your Autodesk software, then add Cadac Advanced Support when purchasing your software.

If you would like to add Cadac Advanced Support to your existing licence, go to 'My Contracts and Products'. Here you have the option of adding Cadac Advanced Support to one or more previously ordered products.

If you bought software from us without installation help and have now realised that you need it, that is not a problem. You can order a one-hour service card. Then activate the service pass and indicate that you require installation help. A consultant will help you.

You can contact us on weekdays between 8.30 and 12.30 and 13.00 and 17.00. You may leave a message using the contact form outside these working hours.

To provide you with the best and most efficient service possible, we offer a support desk service based on a fair use policy. Put simply, this policy means that the general use of our services (level of use and how long) is monitored. If we see any unusual or high levels of use, we will contact the customer concerned to discuss the situation and find a solution.

Creating an account is easy. Click here to create an account. Enter the details requested. This is followed by a verification email. Your account is activated after you confirm it.

Click on 'Forgot your password?' on the login page. Enter your e-mail address here. You will receive an email with instructions and a link to reset your password. If this doesn't work, please contact us.

Please contact us. We will guide you through the process and get you started as quickly as possible.

An Autodesk account contains your profile and all your Autodesk management details. Your account contains your contact information, security settings and a list of the products that you have access to. This is the place where you can download and install your licence(s) and find upgrades for your products. An Autodesk account is required if you want to use Autodesk software.

Go to https://accounts.autodesk.com/

If you already have an Autodesk account, do not create a new one. If you have forgotten your password, click on 'Forgot your password?’.

If you do not have an Autodesk account yet, you can create one at https://accounts.autodesk.com/register.