Description
During the uninstall of the IGC 5.0 Writer an pop up with an "Unhandled Exeption" with the error message "Failed to load DLL: BuERmvTS"
Figure 1: Unhandled Exception
Solution
- Copy (not move) the referenced DLL file from the ”\Windows\System32” folder to the ”\Windows\SysWOW64” folder. (Note! Or the other way around)
- Copy c:\windows\system32\buermvts.dll c:\windows\syswow64
- Once the DLL file has been copied, the Printer Driver can be removed from ”Control Panel -> Programs and Features” as usual.
- Uninstall IGC Writer from Add/Remove programs.
- After uninstallation you can delete the DLL file from the SysWOW64 directory.
- Del c:\windows\syswow64\buermvts.dll
Solution 2
If the first solution doesn't fix the error, use the blackice_14_cleanup application (see attachment) to remove the remaining components.
Run the application from any location. A DLL file will be placed in the same folder. Once the cleanup tool has finished successfully, reboot the server and retry the Brava! installation.
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