1. Home
  2. Service & Support
  3. Support
  4. Organice
  5. Troubleshooting
  6. Unable to uninstall the IGC Writer

Unable to uninstall the IGC Writer

Troubleshooting

Last modified on 4 September 2020

Description

During the uninstall of the IGC 5.0 Writer an pop up with an "Unhandled Exeption" with the error message "Failed to load DLL: BuERmvTS"

 

Figure 1: Unhandled Exception


Solution

  1. Copy (not move) the referenced DLL file from the ”\Windows\System32”  folder to the ”\Windows\SysWOW64” folder.  (Note! Or the other way  around)
  2. Copy c:\windows\system32\buermvts.dll c:\windows\syswow64
  3.  Once the DLL file has been copied, the Printer Driver can be removed  from ”Control Panel -> Programs and Features” as usual. 
  4. Uninstall IGC Writer from Add/Remove programs.
  5.  After uninstallation you can delete the DLL file from the SysWOW64 directory.  
  6. Del c:\windows\syswow64\buermvts.dll


Solution 2

If the first solution doesn't fix the error, use the blackice_14_cleanup application (see attachment) to remove the remaining components.

Run the application from any location. A DLL file will be placed in the same folder. Once the cleanup tool has finished successfully, reboot the server and retry the Brava! installation.

 

blackice_14_cleanup.zip

At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it.

Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.

Ask a question

What do you have a question about?

  • Support
  • Sales
  • Service
Log in to receive your personal prices

Log in to My Cadac

You are logged out

You have entered the wrong email address or password

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Create an account

Your password must be at least 8 characters long, and include at least one lowercase letter, one uppercase letter, and a number.

You have left some fields blank or not completed them correctly

This email address is already in use.

Privacy statement

Why create an account?

  • The best prices The best prices
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Forgotten password

Having problems logging in? Enter your email address. You will then receive a link where you can reset your password. If you're not sure which email address was used, get in touch with us.

You have entered an invalid email address.

We do not have a record of this email address in our system.

Oops... An error occurred, please get in touch with us.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Forgotten password

You have been sent an email from us with a link to reset your password.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Reset password

Unfortunately, your link has expired or is invalid.
Click on the button below to request a new link.

Enter your new password below.

Your password must be at least 8 characters long, and include at least one lowercase letter, one uppercase letter, and a number.

Password only entered once or passwords do not match.

We do not have a record of this email address in our system.

Oops... An error occurred, please get in touch with us.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Password has been reset

Your password has been successfully changed. From now on, you will be able to log in with your new password.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support