1. Home
  2. Service & Support
  3. Support
  4. Organice
  5. Troubleshooting
  6. Repairing a failed Organice Document Control System upgrade

Repairing a failed Organice Document Control System upgrade

Troubleshooting

Last modified on 22 January 2020

Problem

When upgrading Organice DCS to a new version the deployment fails with an error. This means the upgrade in SharePoint, database and Hive folders are out of sync (possibly caused by the upgrade or other active processes) and need to be reset.


Solution

Perform every step as described below:

(You can check SmartInspect Console on each SharePoint Application server to see the progress, or if any error occurs)

1.    IISRESET on all SharePoint servers

2.    Reset SharePoint Timer Service on all SharePoint servers

3.    Uninstall Organice DCS

4.    Install Organice DCS

5.    Use "?repair" in the Document Control System configuration URL in Central Administration

Repair parameter for the DCS page

6.    Wait for the Organice DCS Admin Timer to complete the upgrade process


Once all automated administrative tasks have been completed the error message shouldn't be visible anymore in the site collections.


At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it.

Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.

Ask a question

What do you have a question about?

  • Support
  • Sales
  • Service
Log in to receive your personal prices

Log in to My Cadac

You are logged out

You have entered the wrong email address or password

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Create an account

Your password must be at least 8 characters long, and include at least one lowercase letter, one uppercase letter, and a number.

You have left some fields blank or not completed them correctly

This email address is already in use.

Privacy statement

Why create an account?

  • The best prices The best prices
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Forgotten password

Having problems logging in? Enter your email address. You will then receive a link where you can reset your password. If you're not sure which email address was used, get in touch with us.

You have entered an invalid email address.

We do not have a record of this email address in our system.

Oops... An error occurred, please get in touch with us.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Forgotten password

You have been sent an email from us with a link to reset your password.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Reset password

Unfortunately, your link has expired or is invalid.
Click on the button below to request a new link.

Enter your new password below.

Your password must be at least 8 characters long, and include at least one lowercase letter, one uppercase letter, and a number.

Password only entered once or passwords do not match.

We do not have a record of this email address in our system.

Oops... An error occurred, please get in touch with us.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support

Password has been reset

Your password has been successfully changed. From now on, you will be able to log in with your new password.

New to Cadac Group?

  • The best prices Discover your personal price after creating an account
  • Buy or extend your Autodesk products Buy or extend your Autodesk products
  • Clear and easy to use webshop Clear and easy to use webshop
Need help? Service & Support