Issue:After launching a 2020 Autodesk product the following error message is displayed:
The License manager is not functioning or is improperly installed. AutoCAD will shut down now.
Causes:There are multiple potential causes for this behavior:
- Licensing Service not updated.
- Conflicting Display Adapter.
- Autodesk Desktop Licensing Service nor running.
- Corrupted Licensing Component.
- Corrupted Autodesk Single Sign On Component.
- Invalid registry settings.
- Corrupted installation of the software.
- A third party web browser protection may block the activation screen.
- Antivirus conflicting or blocking the application.
- Incorrect time.
Solution:Troubleshoot the causes by proceeding with the following options one-by-one. Test the product after each option is complete:
Option 1: Update Autodesk Licensing Service
- Sign in to the Autodesk desktop app and install the Autodesk Licensing Service v18.104.22.1681 - Update.
- After installing the update, restart the system and test the product .
Option 2: Disable LogMeIn, and the display adapter (if installed)
- Press Windows+X to open the menu, and choose Device Manager.
- Double-click on 'Display adapters' to expand the section.
- If an adapter related to LogMeIn is used, right-click and disable it.
- Run Autodesk 2020 software.
- Press Windows+X to open the menu, and choose Task Manager.
- On Processes tab, look for any tasks that reference LogMeIn (there may be several).
- Right-click on tasks and select End task.
- Run Autodesk 2020 software.
Option 3: Verify that the Autodesk Desktop Licensing Service is running
- Click Start (or right-click Start on Windows 10) and choose "Run."
- In the Run box, type services.msc.
- In the Name column of the Services console window, find the Autodesk Desktop Licensing Service and check whether its status is Running.
- Right-click on the Autodesk Desktop Licensing Service and select "Properties."
- In the Properties dialog, use the drop-down menu to change Startup Type to Automatic (Delayed Start) and click "OK."
- If Autodesk Desktop Licensing Service is not running click on "Start" to start the service.
Option 4: If the Autodesk Desktop Licensing Service fails to start
- Navigate to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.
- Run uninstall.exe as admin (right-click > Run as administrator).
- Go to C:\ProgramData\Autodesk\AdskLicensingService and move files there in another folder.
- Reboot the computer.
- Temporarily disabled User Account Control in Windows and antivirus software.
- Install the Autodesk Licensing Service v22.214.171.1241 - Update.
- If released, install subsequent updates for Autodesk Licensing Service, ether from Autodesk Desktop App or from Product Updates section of Autodesk account portal.
- Click the Start menu and type CMD.
- Right-click on "Command Prompt" and choose "Run as administrator."
- In the Command Prompt, run the below command followed by ENTER:
cd C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\ AdskLicensingInstHelper register -pk 001L1 -pv 2020.0.0.F -cf C:\Autodesk\AutoCAD_2020_English_win_64bit_dlm\Setup\AutoCADConfig.Pit -el US
2020: Product keys for Autodesk products
- Run the software again and perform the Sign In if prompted.
Option 5: Update or reinstall the Autodesk Single Sign On ComponentAutodesk Single Sign On Component Update for 2020 product versions
If for some reason you are not able to update Single Sign-on Component, reinstall it as follows:
- Navigate to Control Panel > Uninstall a program.
- Find the Autodesk Single Sign On Component and uninstall it.
- Navigate to the software installation media (e.g., for AutoCAD 2020 it would be C:\Autodesk\AutoCAD_2020_English_Win_64bit_dlm).
- Open the folder "\x64\AdSSO."
- Run the "AdSSO.msi" and let the installation complete.
Option 6: Verify that Common AppData string value key exists and has correct value in the system registry
- Open the command prompt (press Windows+R and type cmd then click OK).
- Type set ProgramData in the command prompt. Take note of the value (e.g. C:\ProgramData).
- Open the Registry Editor (press Windows+R and type regedit then click OK).
- Check if [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Shell Folders\Common AppData] exists.
- If the key does not exist, add Common AppData string value key with the value from step 2 (e.g. C:\ProgramData).
- In some cases, even the 64bit process registry may also be missing. Check if [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Common AppData] exits.
- If the key does not exist, add a Common AppData string value key with value from step 2 (e.g. C:\ProgramData).
- After making changes in the registry, reboot the system.
Option 7: If Autodesk 2020 version software was installed using Install Now method
- Uninstall Autodesk 2020 software from Windows Control Panel.
- Download the complete software installer from Autodesk accounts portal using Browser Download method.
- Install it using Recommended installation workflow for Autodesk Products.
- To do a complete uninstall of Autodesk products, use the following guide: Perform a Clean Uninstall - Download & Install.
Option 8: If a third party Internet security application is installed
- If third party web browser protection (i.e. K9 web protection, ESET Internet Security) is installed, either disable or uninstall it temporarily. Try setting exceptions for:
- C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\AdskLicensingService\AdskLicensingService.exe
- C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\AdskLicensingAgent\AdskLicensingAgent.exe
- C:\Program Files\Autodesk\Autodesk AdSSO\AdSSO.exe
- After successful un-installation, reboot the machine.
Option 9: Troubleshoot antivirus softwareSearch for the installed antivirus software online for navigation and customization processes. Approve the program so it is not blocked.
Option 10: Incorrect time
- In the Start menu search field type "Date and Time" and press Enter, this should be bring the Date and Time control panel.
- In the Date and Time dialog box, click the Internet Time tab.
- Press the Change Settings button. Press the Continue button in the User Account Control dialog box (if it displays).
- In the Internet Time Settings dialog, click the Server drop-down arrow and select another time server. The default is time.windows.com, try using time.nist.gov and see it works for you, or alternatively find one corresponding to your region on pool.ntp.org.
- Press the Update now button after you entered one of the above to update your computer's clock, and test your computer.
- Press the OK buttons close the dialog boxes.
- In the Start menu search field type "Date and Time Settings" and press Enter, this should be bring the Date and Time control panel.
- Make sure the options below are set to On.
- Set time automatically.
- Set time zone automatically.
- Adjust for daylight saving time automatically
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