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4 Steps for the transition to "named user" subscription

Transition to Named User

Last modified on 16 December 2020

When switching from a Stand-alone maintenance plan, a Network maintenance plan or a Multi-user subscription to a Named User subscription. (the Transition to Named User).  There are 4 main steps you need to go through, these are described below. 


Note: For a detailed description of all the steps you need to go through see the appendix in this article (only available in Dutch): NL - Scenarios Transition to Named User (TNU)


4-steps

  1. Add users in the Autodesk Account
  2. Assign products to the users
  3. Update the license type to a named user subscription - "single User"
    (Note: This only applies if you switch from a Network maintenance plan or a Multi-user subscription to Single user, and needs to be done from the startdate of the new contract).
  4. Inform the user about the new log-in process



Step 1: Add users in the Autodesk Account


Note: the steps below apply to the Contract manager, Primary admin, or Secondary admin within your organization.

  1. Log in with your Autodesk account at Manage.autodesk.com. Click on User management -> By User in the left navigation menu.
     
  2. Click Invite Users ] (2), if your users are organized based on Teams, first select the correct Team (1). (Note:  By default there will only be 1 team here, multiple teams are possible on request).
  3. Then there are 2 options, add a single user, or add multiple users at the same time.

    Add a single user
    • Enter the user's first name (3)
    • Enter the user's last name (4)
    • Enter the user's email address (5)
      Note: Each user must have an individual email address
    Add multiple users at the same time
    • In the empty window, copy and paste a list of users according to the syntax indicated (6)

      Note: Users are separated by a semicolon.
      Note: Each user must have an individual email address

     
  4. Then click Send invite ]
    The user status remains at "pending" until the invitation is accepted. Without assigned products, however, they will not yet have access to the autodesk products. To do this, go to the section:

    Assign products to the users

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Step 2: Assign products to the users


Note: The steps below apply to the Contract manager, Primary admin, or Secondary admin within your organization.


  1. Log in with your Autodesk account at Manage.autodesk.com. Click on User management -> By User in the left navigation menu.
  2. Select a user to see which products have been assigned (1)
  3. Then select the product that this user is allowed to use and click Assign ] (2)
  4. The user then receives a notification email that there is access to that software from the user account. This can then be downloaded and installed.


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Step 3: Update the license type to a named user subscription - "Single User"


Note: This step needs to be taken when the new contract starts


If the software is already installed on a user PC, the initial start-up determines the license type for that software. In the situation where there were previously network maintenance plan or multi-user subscriptions, the license type will have to be converted to Named use "Single-user". There are two options for this.


Option 1: Administrator updates all PCs for all users.

Administrators update all PCs for all users with the automated tool.


Note: This is only possible for license types for version 2021 untill 2018. To use the tool, users must be able to connect to the corporate network. There are three options to update the license:


  • Licensed Products List: Displays a list of licensed products installed on a desktop, including the product key and version. For example, the product key and version for AutoCAD 2020 is 001L1_2020.0.0.F.
  • Global license reset: changes the license type for all products installed on a system to named user.
  • Per product reset: changes the license type for a product based on the product key to named user.


This automated tool can be used on the following operating systems Windows, Mac, Linux. The tool can be run manually on any PC, or via a software deployment tool such as Microsoft System Center.


Note: Only the manual Windows method is described below.



  1. Download and extract the support tool:    AdskLicensingSupportTool.zip
  2. Then press Windows key + R -> Windows Run, then type CMD and press <CTRL>+<SHIFT>+<ENTER> to open Command Prompt as Administrator.
  3. Navigate to where the support tool is extracted by copying and pasting the bold text into CMD.

    cd c:\Autodesk\Scripts (If you have chosen a custom path, you will have to refer to it instead).

  4.  Run the tool with the following command:

    AdskLicensingSupportTool.exe - [switch]

  5.  Then there are a number of options with the tool, use the one you need

    List of all 2020 and 2021 products. Note: Products before 2020 are not shown.AdskLicensingSupportTool.exe -i

    Convert all products to the Named user.AdskLicensingSupportTool.exe -r ALL:USER

    Convert the product with product key 128L1, to named user AdskLicensingSupportTool.exe -r 128L1:USER

    Convert multiple products with productkeys 128L1, 426L1,829L1 to named userAdskLicensingSupportTool.exe -r 128L1,426I1,829L1:USER

    Remove the license type from all products. The let's get started screen reappears.AdskLicensingSupportTool.exe -r ALL

    Remove the license type from product key 128L1.The let's get started screen reappears.AdskLicensingSupportTool.exe -r 128L1

    Remove the license type from product keys 128L1, 436L1,829L1.The let's get started screen reappears.AdskLicensingSupportTool.exe -r 128L1,426I1,829L1

    Note: the Product keys used above can be adapted to your specific installed products.



Option 2: The user updates the products on the PC.


The user can convert the license type of the installed autodesk products himself


2020 and 2021 versions

The following applies:

  1. Start the software
  2. In the top right corner, click on the triangle next to the username.
  3. Select Manage licenses
  4. In the next License manager screen, select Manage license type. The 'Lets get started' screen will now be displayed.
  5. Select Single-user
  6. Log in after this.



2018 and 2019 versions

The following applies:


  1. Start the software
  2. In the top right corner, click on the triangle next to the username.
  3. Select Manage licenses
  4. In the next License manager screen, select Manage license type. The 'Lets get started' screen will now be displayed. If not, go to step 7.
  5. Select Single-user
  6. Log in after this.

    If the 'Let's get started' screen is not displayed or the software doesn't open.

  7. Delete the LGS.data file:

    C:\ProgramData\Autodesk\CLM\LGS\ProductKey_ProductVersion.0.0.F\LGS.data.

    For example for AutoCAD 2019: C:\ProgramData\Autodesk\CLM\LGS\001K1_2019.0.0.F\LGS.data.

    Also remove the following files and/or folders:.

    C:\ProgramData\Autodesk\ADUT
    C:\Users\user\AppData\Roaming\Autodesk\ADUT (if this exist).
    C:\Users\user\AppData\local\Autodesk\Web Services\LoginState.xml

  8. Then restart the product and in the 'Let's get started' screen, select Single User and then log in.

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Step 4: Inform the user about the new log-in process


When the license type is converted for the user, the software can be used by logging in with the Autodesk account.


  1. Run the software
  2. When starting for the first time, the 'Let's get started' screen is displayed, click on Single-user (versions 2019 and later) or Sign in (versions 2018).
  3. Then log in with the autodesk account (the email address + Password).
    Note: Logging in will then have to be done once every 30 days.


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