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Reset activation Autodesk 2021 software

Troubleshooting

Last modified on 13 November 2020

Problem:

The Autodesk 2021 is not being activated, due to an initial wrong choice in the 'Let's Get Started' screen.


Lets get started screen

example of the Lets get started screen


Solution:

To get the 'Let's Get Started' screen you'll have to reset the Autodesk activation.


For the Autodesk 2021 version this goes as following:

  • Step 1: Log out of the Autodesk Desktop app & out of Autodesk cloud-based services.
  • Step 2: Go to the Windows task manager ( CTRL + SHIFT+ ESC), go to the  "details" - Tab, and check if the following Service is active  'AdSSO'
    • If this service is running, give a Right mouse click -->  End task. Proceed with step 3.
    • if this service is not running, proceed with step 3.
  • Step 3: Open Windows Explorer and go to -> %localappdata%\Autodesk\Web Services\       -> and delete the  'LoginState.xml' file
  • Step 4: Go to the windows taskbar and type 'CMD'. Right mouse click on CMD and execute as admin by clicking 'Run as administrator'
  • Step 5: Copy and paste the following rule in CMD and press <Enter>

cd %CommonProgramFiles(x86)%\Autodesk Shared\AdskLicensing\Current\helper\
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  • Step 6: Copy the following rule, exchange XXXX for the correct productkey (Productkeys 2021) for the productkey you are resetting, and paste this in CMD, and press <Enter>.

Generic ( please replace XXXX for the correct product key)
AdskLicensingInstHelper change -pk XXXX -pv 2021.0.0.F -lm ""
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Example product specific code

f.ex.  AutoCAD 2020

AdskLicensingInstHelper change -pk 001M1 -pv 2021.0.0.F -lm ""
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  • Step 7:  After executing all the steps above, please restart the product. The 'Let's Get Started' screen will pop up. Please choose the correct activation methode.


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