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Getting started
AutoCAD (LT) for Mac can be downloaded from the Autodesk download portal (manage.autodesk.com). Through following steps, you will find the exact download location quickly: In your...
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AutoCAD (LT) can be downloaded from the Autodesk download portal (manage.autodesk.com). Through following steps, you will find the exact download location quickly: In your Internet...
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How to
AutoCAD Clean and Purge drawings: How often do we wish for 'third party' supplied drawing to 'just work', but they simply do not. Many thing can go wrong when using a drawing, as sson is there...
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Do you want to change the way a selection is being presented? ( For example with using the "erase command")? This can be done with these steps: Go to: Options -> Selection Tab -> uncheck...
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Problem: You find the overall performance of AutoCAD is poor. Cause: This poor performance can have several causes, Whether or not it is a multi-core PC, Whether it is a 32 bits Windows or 64...
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Problem: Your circles and arcs seem faceted. You want your circles and Arcs more smooth looking. Solution: There are several Setting to try out to create the look you want.: Type the...
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A (Cadac) Support engineer asks you to provide the AutoCAD log file, to be able to determine the cause of an error more quickly. You can find the AutoCAD log file in 2 different ways: ...
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Problem: How to add a font file for use with AutoCAD. Solution: AutoCAD supports TrueType and SHX fonts. Installing an SHX font: Copy .shx files into the Fonts folder within the AutoCAD...
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Problem: Selected objects are shown with a blue accent. You would like to have them shown as in previous versions (Just dashed or vice versa): Cause: The blue accent is part of the...
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Problem: You have bought AutoCAD with a specialized toolset like AutoCAD Mechanical, Architecture etc. However you cannot seem to find this toolset. Solution: In your Internet browser...
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Problem: You want to know how you can create a deployment for AutoCAD 2023. This feature is no longer available in the installation procedure menu. Cause: With the transition to the new...
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Problem: You want to know how you can create a deployment for AutoCAD LT 2023. This feature is no longer available in the installation procedure menu. Cause: With the transition to the new...
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Table of Contents Installation AutoCAD 2023 Installation based on the downloaded version: Installation sequence: File in Use Installation AutoCAD 2023 Installation based on the...
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Table of Contents Installation AutoCAD LT 2023 Installation based on the downloaded version: Installation sequence: Installation AutoCAD LT 2023 Installation based on the downloaded...
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Table of Contents VBA Enabler 2023 installation. Installation based on the gedownloade version: Installation sequence: VBA Enabler 2023 installation. Installation based on the...
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Troubleshooting
Problem: When launching AutoCAD or AutoCAD LT 2021 the following error message is shown: The license manager is not functioning or is improperly installed. AutoCAD will shut down now. ...
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Problem: AUTOCAD (LT) is already open. Another drawing is being openend from Windows explorer (double-click) but this starts a new AutoCAD (LT) session and does not add the drawing to the...
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Problem: When opening AutoCAD it shows the following errormessages: "Can't find file base.dcl" or "base.dcl not found" After this message other messages may follow. Cause: In the AutoCAD search...
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Problem: When inserting block's, the become mucht to small/large. When drawing lines, with a specific linetype, the linetype scale is not correct. Cause: Most probably the drawing has been...
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Problem: During the AutoCAD 2020 installation you receive an error message which lead to the error 0x80240034 Cause: The casue is most probably a conflict between AutoCAD 2020 and a Windows...
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Problem: When opening a drawing or when placing the first dimension an exclamation mark is presented next to the dimension text. Cause: The exclamation mark is a feature in AutoCAD (LT) since...
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Issue: When AutoCAD Electrical is booted, a fatal error appears: "Fatal Error: Unable to connect to the Project Database Service". followed by "FATAL ERROR: unhandled e0434352h Exception at...
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Problem: When I hit 'open' or 'save as' the menu does not come up. Only the command line askses "Enter name of Drawing to open:" I do not get the menu in middle of screen to open folders to find...
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Problem: Attempts to open multiple drawings within the same AutoCAD session fail, and the user is prompted to save the current drawing, prior to opening or creating any other drawing. ...
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Problem: When trying to plot you cannot select your .CTB plotstyle. You do see .STB files. Cause: The drawing is set to use Color dependent plotstyles but Named plot styles. Solution:...
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Problem: In Modelspace all dimensions are visible. On the Layout/Viewports they are not visible even when the layers are not 'off' nor are they frozen. Solution: Select the Viewport and set the...
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Problem: There are no Model or Layout tabs displayed within AutoCAD Solution: On the Commandline give a right-mousebutton-click Choose Options..., Or: Type: Options Activatie the...
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Problem: When an AutoCAD (LT) 2016 drawing is being printed to PDF all texts are being surrounded by a frame. Solution: Install Service Pack 1 for AutoCAD (LT) 2016. With this service...
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Problem: When opening AutoCAD there are no pull-down menus visible. Cause: Since the introduction of AutoCAD 2009 the pull-don menus are not visible by default. Solution: Because Autodesk...
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Problem: Objects on a 'locked' layer are not as visible as other layers. When attaching a Reference file this is not as visible as other objects. They seem 'greyed out' Solution: The...
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Issue: How to repair or reinstall an AutoCAD installation from the operating system. Solution: The repair and reinstall options are done through Programs and Features: Click the...
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Problem: When opening a drawing the layersettings for Referenced files are constantly being reverted. The Layer settings made in the main drawing disappear. This is the case for colors, linetypes...
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Getting Started
In the appendix of this knowledge base item, you will find a Howto for contract managers, to set up an Autodesk Account and activate a single-user license A software user, who is about to set...
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This 'How To' is based on the Autodesk article 'Prepare to Download and Install' Make sure to check this page for updates on the original article. Prepare to Download & Install For a...
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Product Keys are needed to install/activate Autodesk Products and are used to differentiate between product that are sold seperate as well as part of a Suite. For example, installing AutoCAD 2020...
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Transition to Named User
When switching from a Stand-alone maintenance plan, a Network maintenance plan or a Multi-user subscription to a Named User subscription. (the Transition to Named User). There are 4 main steps...
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TNU - What actions should a customer take? When you are going to make a transition to Named User, there are several actions you need to take. Because there are different scenarios from which you...
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Single user / Stand alone license
In Autodesk Account, administrators can add users individually or in bulk, and assign products during the process. When added, the user receives a confirmation email explaining how to create an...
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In the new view of Autodesk Account user management, administrators can remove access to products and services by product, rather than by user. Or you can remove individual services related to a...
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Troubleshooting
Problem: If you try to download the autodesk software from manage.autodesk.com this fails, possibly due to pop-up blocking Solution: Pop-ups may be blocked in your browser. Within...
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Problem: The Autodesk license needs to be reset. ( version 2019/2018/2017/2016) The license type has been changed which needs the license option for the program needs to changed also. ...
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Problem: The Autodesk 2020 is not being activated, due to an initial wrong choice in the 'Let's Get Started' screen. example of the Lets get started screen Solution: To get the 'Let's...
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Problem: The Autodesk 2021 is not being activated, due to an initial wrong choice in the 'Let's Get Started' screen. example of the Lets get started screen Solution: To get the 'Let's...
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Issue: You want to find out whether your Autodesk product runs on Windows 10, and if so, what Windows updates you need to install. Environment: Windows 10 Solution: See the System...
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Issue: After launching a 2020 Autodesk product the following error message is displayed: License Error: The License manager is not functioning or is improperly installed. AutoCAD will shut down...
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How to
Troubleshooting
Issue: Users reported that even after manually changing the occurrence or file name, the browser node name kept reverting back to an unwanted name after using Rename Browser Nodes and selecting...
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Getting started
Note in advance: Our installations (Organice DCS and Organice Workbox) use the .NET Service Controller infrastructure to query the status of Windows services on the machines in the SharePoint...
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Note in advance: Our installations (Organice DCS and Organice Workbox) use the .NET Service Controller infrastructure to query the status of Windows services on the machines in the SharePoint...
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Attached to this article you can find a PDF document that describes the minimal system requirements for all Organice Software and the assosiated software for SharePoint 2013.
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Attached to this article you can find a PDF document that describes the minimum system requirements for all Organice Software and the associated software for SharePoint 2016.
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Validation OpenText Blazon This article contains the Validation steps to be taken to validate if the OpenText Blazon software is installed correctly Validation needs to take place at the: ...
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Server validation The following steps need to be executed on a SharePoint server Preconditions SharePoint is installed Cadac Organice Licensing Suite is installed Cadac Organice...
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Validation OpenText Brava! This article contains the Validation steps to be taken to validate if the OpenText Brava! software is installed correctly Validation needs to take place at the: ...
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Preconditions SharePoint 2010, 2013 or 2016 is installed. Organice.DCS is installed. A DCS site template (wsp) is available. A (DCS) site is created with one or more reports. Cadac Organice...
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Server validation The following steps need to be executed on a SharePoint server Preconditions SharePoint is installed Cadac Organice Server Solutions are installed on the SharePoint...
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SharePoint Search This article contains the validation steps to be taken to validate if the SharePoint Search is installed correctly Validation needs to take place at the: SharePoint Central...
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Validation steps Workbox This article contains the Validation steps to be taken to validate if the Workbox software is installed correctly. Validation needs to take place at the: SharePoint...
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How to
Description To see the status of the Brava! 16 Server (statistics, logging, jobs) you can you can use the following links: (please replace *servername* with the correct server name) This...
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This article describes the preconditions and the steps to be taken to add a user to as a DCS Administrator. You only add a DCS Administrator for the current SharePoint site collection. ...
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Issue description You can clean up the Brava! cache if you experience: Files not rendering properly Generic errors (40X) White page after loading the Brava! Viewer Solution The...
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Issue description When you are experiencing one of the symptoms below you need to clear the Brava! cache: Files not rendering properly Generic errors (40X) White page after loading the...
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A user with at least user management permissions can generate a report that show the “usage per SharePoint farm” based on two types of data (DCS team members and DCS Users) . Report “DCS team...
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Determine the version via the DCS site In order to determine the DCS version running in the SharePoint servers, use the following site URL: (replace the URL in between the asterisks (*) with...
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How to enable Brava 16 to communicate with different subnets Open the Brava server Go to C:\Program Files (x86)\IGC\Brava! Enterprise\Brava! Server Open the file “server.properties” Scroll...
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This article describes how you can enable the email subscription feature of SQL Server Reporting Services in SharePoint (Integrated). Precondition Make sure that "SSRS - SharePoint" is...
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This article describes how you can order a trail licence for Organice Explorer. Steps to be taken: 1. Open Organice Explorer 2. Click the menu button (top left) 3. Click the button...
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This article describes how to permanently reassign from one team member to another Permanently reassigning ensures that all open tasks, files and ranges are assigned to an other team member. ...
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The attached document describes the necessary steps to publish a file, using the application "Organice Publish"
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This article describes how to remove a team member from a team. This article is written from the perspective of a DCS administrator because he/ she is always able to remove team members from teams...
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This arcile describes how you can savely remove old instances of workflows. Make sure that you only remove workflows that are not in progress because otherwise the running workflow will be...
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This article describes how to set or change a Team leader of a team. This article is written from the perspective of a DCS administrator because he/ she is always able to set or change a Team...
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This article describes how to temporarily reassign tasks from one team member to another team member. The same procedure is applicable when you want to retract the temporarily reassignment of...
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Sometimes, if a SharePoint solution is removed from a SharePoint farm, the features that were active in a site from this solution will still persist. This may cause upgrade or migration issues...
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Troubleshooting
Problem: Master Consolidation file crashes and reopens when you try to scroll down to the next page. Solution: Clear the Internet Options temporary files/cache. This includes: - Temporary...
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Description problem: The dropzone is not triggerd at SharePoint 2013 or SharePoint 2016 at at standard SharePoint library and or DCS enabled libraries. Cause The popup blocker is active at...
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Description When all reports in Organice Transmit are empty, the account that is configured to run the Report Server Service has no access to the Organice Transmit Database. Solution Add...
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Images and Stamps This article describes how to use Brava! images and stamps using the Brava! 16.0 version. What is the difference Images: Images are saved on the Brava! server and don’t...
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Description problem Starting Organice brings up the message that you need to buy a license. But according the number of licenses bought and the licenses in use, shown in OMS there should be no...
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Organice Publish Troubleshooting documentation.
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Problem When upgrading Organice DCS to a new version the deployment fails with an error. This means the upgrade in SharePoint, database and Hive folders are out of sync (possibly caused by the...
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The following steps need to be followed to receive optimal and direct support from Cadac. In order to perform all checks and validations, access to the SharePoint server(s) and the SharePoint...
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Description problem The "Modified date" of my markup in the Brava! viewer has changed but I only selected the annotation.. Explenation When you select a markup the Brava viewer interprets...
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Problem: Publishing a native file using Blazon constantly results in a published failed error, even with very small documents. The Blazon licence is valid and all assosiated services are...
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Description During the uninstall of the IGC 5.0 Writer an pop up with an "Unhandled Exeption" with the error message "Failed to load DLL: BuERmvTS" Figure 1: Unhandled Exception ...
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Description: After installing Windows updates all Organice Workflows fail on start The logging shows " Validation error: <Error><CompilerError Line="-1"Column="-1" Text="Type...
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Microsoft released a few .NET patches in September 2018 that patch for CVE-2018-8421 which is a .NET Framework Remote Code Execution Vulnerability. Some people have reported that after installing...
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Getting started
The Following links provide extra information about the Revit product updates and the version which is connected to that update: ...
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How to
Problem: Worksets are defined by a Owner to control which users can work with which model-parts/Views. The Owner no longer exists for this Project or is no longer employed with the company. How...
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Problem: You are looking for a dimension-style in which the dimensioning on the buyerplans can be placed looking similar like they did in AutoCAD, for example: < 610> (in cm) or with an arrow...
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Problem: You want a specific column or specific columns not to show in your schedule even though the are needed in the schedule. Solution: There are two ways to do so: Option 1: The...
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To find the build number, you can go to Help > About. Locate the build number in the upper right corner of the About window. Below you will find a list of the possible Build numbers. ...
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Why? It can happen that in some cases you should test Revit without any extra add-ins loaded to see if one of the add-ins is causing problems. For instance as Revit is unable to start. How to...
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Problem: You have a Revit project with 1 or more linked files. The project needs to be delivered to another party as IFC. When exporting to IFC the linked files are not included or exported to...
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Problem: Opening an IFC file loads the IFC model into the default Autodesk Template instead of the company template. Or, The categories in which the IFC objects are being added do not match...
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Problem: You want to know which IFCExportTypes are supported by Revit. (Based on IFC4) Solution: The Overview of the supported IFCExportTypes can be found here; ...
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Problem: You have an Underlay in Revit but want it to show darker or lighter than is does. Solution: Underlays can be set to use Halftone settings. These Halftone settings can be found:...
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Problem: When a file is linked into another project an Spaces need to be placed, the Spaces all give the "Space is not in a properly enclosed region" message and nothing is marked during...
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Problem: The Titleblock loaded in the project is not being populated with the required information. Cause: The moment the Titleblock is not populated chances are the Titleblock's 'Shared...
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Problem: When it seems a drawing/view has been started with the false orientation. Solution: ( 3 options) Option 1: The drawing/view kan be rotated on a sheet, 90° Clockwise or...
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Problem: An isometric view created by making a copy of the the default {3D} view will not stay oriented when the project is saved. For example: a topview seems to be changed back to an isometric...
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Problem: U would like to know which IFC Classes are supported by Revit. Solution: The overview of the supported IFC Classes can be found here; voor Revit 2016: IFC Classes 2016 voor...
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With Project North and True North is becomes possible to draw the building orthogonale and yet still have it positioned correctly (north-bound) in the environment/surroundings. In the example...
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Problem: Texts of DWG linked files can become unreadable once linked into a Revit model. Cause: If the DWG file sill uses the font ISO.shx this will be converted to Open Arial. Solution: Set...
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Problem: Whenever a skylight is placed in the 'new' phase this will also be visible in a section view that represents the 'existing' phase. Only Revit will show a 'white filled region' instead of...
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Troubleshooting
Problem: You cannot add some materials from a library (.adsklib) into the project. Also duplicating some materials does not work. Adding the materials by double clicking, dragging, using right...
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Source:https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/sfdcarticles/sfdcarticles/Family-Corruption-in-Revit-2020-2.html Issue: The Revit team has identified a defect...
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Source: https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Family-family-name-is-corrupt-and-cannot-be-edited-in-Revit-2020-2.html Issue:...
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Problem: Revit user that have the Revit 2019.0.2 security fix Installed and try to update to Revit 2019.2 can't get this update installed. Solution: Option 1: Autodesk states it is best...
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