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Why are my BIM360 models not accessibel after changing my Autodesk ID?

Last modified on: 12 oktober 2023

Problem:

After changing my Autodesk ID the BIM360 models are no longer accessibel from within Revit. 


Cause:

The BIM360 models are linked to the old Autodesk ID.


Solution:

Follow these steps to regain access to the BIM360 models.

  1. Close Revit
  2. Change the Autodesk ID to the desired name through profile.autodesk.com 
  3. Rename the CollaborationCache-folder. This folder is located here: C:\Users\USERNAME\AppData\Local\Autodesk\Revit\Autodesk Revit XXXX\CollaborationCache.
    This folder is Revit version dependable.
  4. Start Revit
  5. The BIM360 models should be available again.


Note!

Because the CollaborationCache folder will be recreated by Revit, the first time starting an existing BIM360-project may take longer than usual.

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