Issue description
When you are experiencing one of the symptoms below you need to clear the Brava! cache:
- Files not rendering properly
- Generic errors (40X)
- White page after loading the Brava! Viewer
Solution
The following steps are used to clean the Brava! Job Processor Cache:
- Open the Brava! server in a remote desktop session
- Go to the Windows Services
Figure 1: Services - Stop the Brava! Enterprise .NET JobProcessor service
Figure 2: Brava! Enterprise .NET JobProcessor
- Delete all files under the "C:\ProgramData\IGC\BravaEnterprise.NET\dlcache" folder
Figure 3: dlcache folder - Start the Brava Enterprise .NET JobProcessor service
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