Issue description
You can clean up the Brava! cache if you experience:
- Files not rendering properly
- Generic errors (40X)
- White page after loading the Brava! Viewer
Solution
The following steps are used to clean the Brava! Job Processor Cache:
- Open the Brava! server in a remote desktop session
- Go to the Windows Services
Figure 1 services
- Stop the IGC JobProcessor service
Figure 2 Brava! Job Processor service
- Delete all files under the "C:\Program Files (x86)\IGC\Brava! Enterprise\Brava! Server\displaylistcache" folder
Figure 3 displaylistcache folder
- Start the IGC JobProcessor service
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