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Fatal Error: Unable to communicate with the Project Database Service in AutoCAD Electrical

Troubleshooting

Last modified on 5 December 2019

Issue:

When AutoCAD Electrical is booted, a fatal error appears:  "Fatal Error: Unable to connect to the Project Database Service". followed by "FATAL ERROR: unhandled e0434352h Exception at f4e1a388h"


AutoCAD Error Aborting 

Causes:

  • Specific security update (KB4484127 or other) for Microsoft Office 2010 (and newer)
  • The project database (MDB) file is corrupt and needs to be deleted (See * item in the Solution section)

Solution:

 

  1. Turn off All Microsoft Office programs as well as all Autodesk programs ( including Autodesk desktop app).
  2. From the Control Panel, Add/Remove Programs, click on the View Installed Updates on the left pane.
  3. Uninstall a Microsoft update named: KB4484127  (Usually under the category: Microsoft Access database engine 2010).
  4. Install the more recent Office update available here.
  5. Start AutoCAD Electrical again to check whether it works. 
  6. If the problem continues, proceed with these additional steps:
    1. Make sure that you have access to the installation package of AutoCAD Electrical. ( If not present, download its installation package from your Autodesk account. manage.autodesk.com)
    2. Turn off All Microsoft Office programs as well as all Autodesk programs ( including Autodesk desktop app).
    3. From the Control Panel, Add/Remove Programs, under the main program uninstall windows, uninstall the product called: Microsoft Access Database Engine 2010.
      Programs and Features 
    4. Reboot the computer.
    5. Navigate to the AutoCAD Electrical installation folder (by default under C:\Autodesk).
    6. Under the AutoCAD Electrical installation folder, navigate to the directory (<AutoCAD_Electrical_20xx...Win_64bit_dlm>\3rdParty\x64\AceDataEngine\) and install the application named AceRedist.msi.

After the installation is finished, run AutoCAD Electrical. It should be working now.


*Manually delete project database (MDB) files from the AutoCAD Electrical user folder, which is usually:

C:\users\<username>\AppData\Roaming\Autodesk\AutoCAD Electrical 20xx\Rxx.x\enu\Support\User   (where the Xs denote the Electrical version).


Source:https://knowledge.autodesk.com/support/autocad-electrical/troubleshooting/caas/sfdcarticles/sfdcarticles/Electrical-Unable-to-communicate-with-the-Project-Database-Service.html


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