Software problems can often depend on hardware. Because many different hardware configurations are possible, it is impossible to create a solution / knowledge base item for everything.
To be able to investigate whether a software issue is hardware dependent, a Cadac employee may ask you to provide your System information. We then request a screenshot of the system where you are experiencing the problem.
For example:
How do you find this system information:
- Windows 7 operating system:
go to start -> in the searchbar tap: MSINFO32
- Windows 8 operating system:
go to start -> in the searchbar tap: MSINFO32
- Windows 10 Operating system:
go to Windows start -> in the searchbar tap: System information (or MSINFO32)
At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it.
Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.
