Old tickets, Old Support System not visible

Laatst gewijzigd op: 31. August 2023

Problem:

You notice that you cannot find your old support tickets.

Cause:

You may have registered with an email address not yet known to Cadac. For example, you have always logged in with a .nl email address and now with a .com address.

Solution:

The old outstanding tickets are still registered at your old email address / old name. You have 2 options:

You can create an account under your old name and log in with it. You can find the old tickets under the tickets tab.
You create a ticket with your new account (recommended).
We request that you indicate the following:

Indicate in the title: "request old open tickets"
Give us your old email address.

Note: Tickets that have already been closed are only available on request.

At Cadac, we distinguish between Sales, Service & Support. We take Sales & Service for granted. We help you purchase your product, service, training or expert and make sure you can get started without any problems. Free of charge and for nothing. You can start using your software carefree, we make sure you can get the most out of it. Are you running into technical software problems? Then you can use Cadac Support. By submitting the correct information, we can help you as quickly as possible.